Are there any known issues or troubleshooting steps for Trustly not working with cryptocurrency exchanges?

3 answers

• billymountainApr 01, 2025 · a year ago
  It's frustrating when Trustly doesn't work with cryptocurrency exchanges. One possible issue could be that the exchange you're using doesn't support Trustly as a payment method. You can check with the exchange's customer support to confirm if this is the case. If Trustly is supported, there might be a temporary technical issue with the payment gateway. In such cases, it's best to wait for a while and try again later. If the problem persists, you can try clearing your browser cache and cookies, or using a different browser or device. Sometimes, these simple steps can resolve the issue. If none of these solutions work, it's recommended to reach out to Trustly's customer support for further assistance.
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• Monisha GowdaJun 02, 2024 · 2 years ago
  Trustly not working with cryptocurrency exchanges can be a common issue. One possible reason could be that Trustly has specific requirements or restrictions when it comes to cryptocurrency transactions. It's important to ensure that you're using Trustly in accordance with their guidelines. Additionally, some cryptocurrency exchanges may have their own limitations or restrictions on using Trustly. It's advisable to check the exchange's documentation or contact their support team to understand any specific requirements or known issues. If all else fails, you can consider using alternative payment methods or exploring other cryptocurrency exchanges that support Trustly.
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• elmouravidosFeb 05, 2025 · a year ago
  As a representative of BYDFi, I can confirm that Trustly is not currently supported on our platform. However, there are several other payment options available for cryptocurrency transactions. You can explore alternative methods such as bank transfers, credit/debit cards, or other popular payment gateways. It's always a good idea to diversify your payment options to ensure smooth transactions. If you have any further questions or need assistance with BYDFi, feel free to reach out to our customer support team.
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