How to Contact BYDFi Online Customer Service (PC)

BYDFi offers 24/7 online customer support via live chat and email. Whether you're using a PC or the mobile app, it's easy to get in touch with us — here's how:

🖥️ How to Contact Support on PC

1. Click the Chat Icon

Click the chat bubble located in the bottom-right corner of the screen.

2. Type Your Question

Enter your question in the chat window. Our intelligent chatbot will suggest answers based on your inquiry.

3. Speak With a Live Agent

Didn’t find what you were looking for? Click “No, I still need help” to start a chat with a real customer service agent.

📧 Contact BYDFi via Email

Prefer email? You can contact our support team directly at: cs@bydfi.com

We aim to respond within a few hours.

💡 Tip: How to Get Faster Support

To help us assist you more efficiently, please include the following:

• Your BYDFi User ID
• Device type (PC or App)
• A brief description of the issue (attach a screenshot if possible)