Are there any recommended troubleshooting steps for fixing a network error while fetching a digital asset?

3 answers

• Shea MitchellFeb 04, 2025 · 6 months ago
  One possible solution is to check your internet connection. Make sure you are connected to a stable and reliable network. You can try restarting your router or connecting to a different network to see if the error persists. Additionally, you can try clearing your browser cache and cookies, as these can sometimes cause network issues. If the problem still persists, you may want to contact your internet service provider for further assistance.
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• Prince KumarApr 29, 2022 · 3 years ago
  Another troubleshooting step you can try is to disable any VPN or proxy services you may be using. Sometimes these services can interfere with network connections and cause errors. By disabling them temporarily, you can determine if they are the cause of the issue. If the error goes away after disabling the VPN or proxy, you may need to adjust the settings or find an alternative solution.
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• Dilan EdirisooriyaFeb 05, 2024 · 2 years ago
  As a representative from BYDFi, I would recommend checking if the issue is specific to the platform you are using to fetch the digital asset. Some platforms may have their own network requirements or restrictions. You can try accessing the asset from a different platform or contacting the platform's support team for assistance. It's also a good idea to check if there are any known issues or updates related to the platform that could be causing the error.
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