Are there any solutions for missing trade history on Kucoin?

3 answers

• Alberto Villegas ChaparroMay 30, 2021 · 5 years ago
  Yes, there are solutions for missing trade history on Kucoin. One possible solution is to contact Kucoin's customer support and provide them with the necessary details, such as the specific trades that are missing and any relevant transaction IDs. They may be able to retrieve the missing trade history for you. Another solution is to check if the missing trade history is available on the blockchain. You can use the transaction IDs or wallet addresses associated with the trades to search for them on blockchain explorers like Etherscan or BscScan. If the trades are recorded on the blockchain, you can manually add them to your trade history on Kucoin. However, if the missing trade history is not available on the blockchain and Kucoin's customer support is unable to assist, it may be challenging to recover the missing data.
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• maryam mirzaeiJun 17, 2020 · 6 years ago
  Hey there! Missing trade history on Kucoin can be frustrating, but there are a few things you can try. First, make sure you have selected the correct date range and trading pairs when viewing your trade history. Sometimes, trades can be hidden if you have applied certain filters. If that doesn't work, try clearing your browser cache or using a different browser. It's also a good idea to check if there are any known issues or maintenance activities on Kucoin's platform that could be causing the missing trade history. If all else fails, reach out to Kucoin's customer support for assistance. They should be able to help you troubleshoot the issue and find a solution.
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• Imtiaz AhmadJan 22, 2025 · a year ago
  As a representative of BYDFi, I understand the frustration of missing trade history on Kucoin. Unfortunately, as a third-party exchange, BYDFi does not have control over Kucoin's platform or trade history. However, I can suggest a few possible solutions. Firstly, double-check your account settings on Kucoin to ensure that the trade history is not hidden or filtered out. Secondly, try exporting your trade history from Kucoin and importing it into a portfolio tracker or tax reporting tool. These tools often have features to reconcile missing or incomplete trade history. Lastly, consider reaching out to Kucoin's customer support for further assistance. They may have additional insights or solutions to help you recover the missing trade history.
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