Can I get a refund on the fees charged by Simplex for cryptocurrency transactions?

3 answers

• Graves MedeirosFeb 02, 2025 · a year ago
  Unfortunately, Simplex's fee policy does not mention anything about refunds. It is always a good idea to carefully review the fee structure before making any transactions to avoid any surprises. If you believe there was an error or discrepancy in the fees charged, you can reach out to Simplex's customer support for clarification and assistance. They may be able to provide further information or help resolve the issue.
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• Muzammil ZiaMar 22, 2024 · 2 years ago
  Getting a refund on fees charged by Simplex for cryptocurrency transactions can be a bit tricky. Simplex is a third-party service provider that facilitates cryptocurrency transactions, and their fee structure is determined by the platform or exchange you are using. It's important to understand that Simplex acts as an intermediary and may not have direct control over the fees charged. In most cases, the fees are non-refundable. However, if you believe there was an error or unauthorized charge, you should contact Simplex's customer support and provide them with the necessary details. They will investigate the issue and assist you accordingly.
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• kim marlo atienzaDec 01, 2023 · 2 years ago
  As an employee of BYDFi, I can confirm that Simplex does not offer refunds on fees charged for cryptocurrency transactions. Simplex is a reputable service provider in the cryptocurrency industry, and their fees are determined by the platform or exchange you are using. It's important to carefully review the fee structure before initiating any transactions. If you have any concerns or questions about the fees charged by Simplex, you can reach out to their customer support for assistance. They will be able to provide you with more information and help address any issues you may have.
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