Can I receive compensation if I experience downtime with the crypto.com app?

3 answers

• Chris HartMay 26, 2022 · 4 years ago
  If you experience downtime with the crypto.com app, the first thing you should do is to check if the issue is widespread or if it's just affecting your device. If it's a widespread issue, it's likely that the crypto.com team is already aware of it and working on a solution. In such cases, compensation may be offered to users as a gesture of goodwill. However, it's important to note that compensation is not guaranteed and it ultimately depends on the discretion of the crypto.com team. It's always a good idea to reach out to their customer support for assistance and to inquire about any compensation that may be available.
  627

  314
• LaserBeamJan 02, 2023 · 3 years ago
  Oh no, downtime with the crypto.com app can be frustrating! While compensation is not guaranteed, you can reach out to the crypto.com team and let them know about the issue you experienced. They may offer compensation as a way to make up for the inconvenience caused. Remember to be polite and provide as much information as possible to help them investigate and resolve the issue quickly. Keep in mind that compensation policies may vary, so it's best to directly contact crypto.com for the most accurate information.
  518

  173
• PatrycjaAug 26, 2025 · 6 months ago
  At BYDFi, we understand that downtime can be a major inconvenience for users. While we cannot speak for crypto.com's compensation policies, it's always a good idea to reach out to their customer support and inquire about any compensation that may be available. They may have specific procedures in place to handle such situations and provide compensation to affected users. Remember to provide detailed information about the downtime you experienced and any impact it had on your trading activities. Customer support teams are usually more than willing to assist you and address any concerns you may have.
  605

  152