How can I resolve a declined moonpay transaction?

3 answers

• Lamis BhombalSep 01, 2024 · a year ago
  Don't worry, a declined transaction on moonpay can be resolved. There are a few steps you can take to troubleshoot the issue. First, double-check that you have entered all the payment details correctly, including the card number, expiration date, and CVV. If everything is correct, try using a different payment method or card. Sometimes, certain cards or payment methods may not be compatible with moonpay. If the issue persists, contact moonpay's customer support for assistance. They will be able to provide you with specific guidance and help resolve the declined transaction.
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• Aisuluu E.Dec 22, 2022 · 3 years ago
  Having a moonpay transaction declined can be frustrating, but there are ways to resolve it. One common reason for a declined transaction is insufficient funds in your account. Make sure you have enough funds to cover the transaction amount. Additionally, check if your card has any restrictions on international transactions or online purchases. If so, contact your card issuer to lift these restrictions. Another possibility is that moonpay may have flagged the transaction as suspicious. In this case, reach out to their support team and provide any necessary verification documents to prove your identity and intent. They will review the transaction and help you resolve the issue.
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• Alejandro AzconaAug 07, 2025 · 7 months ago
  If you're experiencing a declined moonpay transaction, BYDFi can help you resolve the issue. Simply reach out to our support team and provide them with the transaction details. They will investigate the matter and work towards a solution. It's important to note that declined transactions can happen for various reasons, such as technical glitches, security measures, or issues with the payment method. Rest assured that BYDFi is committed to providing a seamless user experience, and our support team will do their best to assist you in resolving the declined transaction.
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