How can I retrieve my missing purchase history on Koinly for cryptocurrencies?

3 answers

• Boone HobackMay 10, 2026 · a month ago
  To retrieve your missing purchase history on Koinly for cryptocurrencies, you can try the following steps: 1. Check your email: Koinly sends transaction confirmations to the email address associated with your account. Search for any emails from Koinly that may contain the missing transaction details. 2. Contact Koinly support: Reach out to Koinly's customer support team and explain the issue. They may be able to assist you in recovering the missing purchase history. 3. Check your connected exchanges: If you have connected your exchanges to Koinly, make sure that the missing transactions are not appearing on the exchange's platform. Sometimes, there can be a delay in syncing the data between Koinly and the exchanges. 4. Import CSV files: If you have a backup of your purchase history in CSV format, you can import it into Koinly. This will help you restore the missing data. Remember to keep a backup of your transaction history in multiple locations to avoid any future data loss.
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• Hasnain ArshadAug 07, 2024 · 2 years ago
  Hey there! It's frustrating when you realize that some of your purchase history is missing on Koinly for cryptocurrencies. But don't worry, there are a few steps you can take to retrieve this missing data: 1. Double-check your Koinly account settings: Make sure that you haven't accidentally hidden or filtered out the missing transactions. Sometimes, it's just a simple setting that needs to be adjusted. 2. Reach out to the Koinly community: Koinly has an active community of users who are always ready to help. Post your issue on the Koinly forum or join their Discord channel to seek assistance from fellow users. 3. Consider using alternative tracking tools: If you're unable to retrieve the missing purchase history on Koinly, you can explore other cryptocurrency tracking tools like CoinTracking or CoinTracker. These platforms offer similar features and may be able to provide you with the missing data. Remember to stay calm and patient while trying to resolve this issue. It's important to have a complete record of your transactions for tax purposes.
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• Miller Roofing and RenovationsJan 17, 2024 · 2 years ago
  At BYDFi, we understand the frustration of missing purchase history on Koinly for cryptocurrencies. While we don't have control over Koinly's platform, we can offer some suggestions to help you retrieve your missing data: 1. Check your Koinly account settings: Ensure that you haven't accidentally hidden or filtered out the missing transactions. It's possible that the data is still there, but not visible due to certain settings. 2. Reach out to Koinly support: Contact Koinly's customer support team and explain the issue in detail. They have the expertise to troubleshoot and assist you in recovering the missing purchase history. 3. Consider using alternative tracking tools: If retrieving the missing data from Koinly proves to be difficult, you can explore other cryptocurrency tracking tools like CoinTracking or CoinTracker. These platforms offer similar functionalities and may be able to provide you with the missing transaction details. Remember to keep a backup of your transaction history in multiple locations to avoid any future data loss. We hope you're able to recover your missing purchase history soon!
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