How can I troubleshoot my Ledger device that won't turn on?

7 answers

• Saba FouadSep 22, 2021 · 4 years ago
  If your Ledger device won't turn on, there are a few steps you can take to troubleshoot the issue. First, make sure that the device is properly connected to a power source. Check the USB cable and try using a different one if necessary. Additionally, you can try resetting the device by holding down the button for 10 seconds until the Ledger logo appears. If none of these steps work, it's possible that the battery is dead and needs to be replaced. Contact Ledger support for further assistance.
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• Connor DomanMar 01, 2021 · 5 years ago
  Having trouble with your Ledger device not turning on can be frustrating, but don't panic just yet. One common issue is a drained battery. Try connecting your device to a power source using a different USB cable or adapter. If that doesn't work, you can try a hard reset by holding down the button for about 10 seconds. If all else fails, reach out to Ledger support for help. They'll be able to guide you through the troubleshooting process and get your device back up and running.
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• Golnaaz MirzaeeJun 09, 2020 · 5 years ago
  Hey there! Sorry to hear that your Ledger device is giving you trouble. If it won't turn on, there are a few things you can try. First, check if the battery is charged. If it's not, connect your device to a power source and let it charge for a while. If that doesn't work, try using a different USB cable or adapter. Sometimes, a faulty cable can cause issues. If all else fails, reach out to Ledger support. They're the experts and will be able to help you troubleshoot the problem.
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• barbaraJul 28, 2021 · 4 years ago
  Oh no! It's never fun when your Ledger device refuses to turn on. First things first, check if the battery is dead. Connect your device to a power source and let it charge for a bit. If that doesn't work, try a different USB cable or adapter. Sometimes, the issue is with the cable and not the device itself. If you're still having trouble, don't hesitate to contact Ledger support. They'll be able to assist you further and get your Ledger device back in action.
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• TrentMar 14, 2021 · 4 years ago
  If your Ledger device won't turn on, it can be frustrating, but don't worry, there are a few things you can try. First, make sure the device is properly connected to a power source. Check the USB cable and try using a different one if needed. You can also try a hard reset by holding down the button for about 10 seconds. If none of these steps work, it's possible that the battery needs to be replaced. Reach out to Ledger support for further assistance.
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• Murodjon XamidovAug 30, 2020 · 5 years ago
  Having trouble with your Ledger device not turning on? Don't worry, it happens to the best of us. First, check if the battery is charged. If not, connect your device to a power source and let it charge for a while. If that doesn't work, try using a different USB cable or adapter. Sometimes, the issue is with the cable and not the device itself. If you're still having trouble, don't hesitate to reach out to Ledger support. They'll be able to help you troubleshoot the issue and get your Ledger device back up and running.
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• Rakesh VasanthavadaFeb 09, 2025 · 7 months ago
  If your Ledger device won't turn on, it can be a frustrating experience. First, make sure that the device is properly connected to a power source. Check the USB cable and try using a different one if necessary. If that doesn't work, you can try a hard reset by holding down the button for about 10 seconds. If the issue persists, it's possible that the battery is dead and needs to be replaced. In that case, contact Ledger support for further assistance.
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