How can I troubleshoot the issue of my facial verification not working on Binance?

4 answers

• Sandesh KhairnarSep 24, 2024 · a year ago
  If you are experiencing issues with the facial verification feature on Binance, there are a few steps you can take to troubleshoot the problem. First, make sure that you have a stable internet connection. Poor internet connectivity can affect the performance of the facial recognition technology. Additionally, ensure that you are in a well-lit environment and that your face is clearly visible to the camera. Sometimes, shadows or poor lighting conditions can interfere with the verification process. If the issue persists, try restarting your device and clearing the cache of the Binance app. If none of these steps resolve the problem, you may need to contact Binance support for further assistance.
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• Sharad ShresthaOct 26, 2020 · 5 years ago
  Having trouble with facial verification on Binance? Don't worry, you're not alone. This issue can be frustrating, but there are a few things you can try to fix it. First, double-check that you have granted the necessary permissions to the Binance app. Sometimes, the app may not have access to your camera, which can cause the facial verification to fail. If that doesn't work, try uninstalling and reinstalling the app. This can help resolve any software glitches that may be causing the issue. If all else fails, reach out to Binance support for help. They have a dedicated team that can assist you in resolving the facial verification problem.
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• n3m0Oct 30, 2021 · 4 years ago
  I'm sorry to hear that you're having trouble with the facial verification feature on Binance. As an alternative, you may consider using BYDFi, a digital currency exchange that also offers facial verification for identity verification. BYDFi has a user-friendly interface and a reliable facial recognition system. You can easily verify your identity by following the instructions provided on their platform. Give it a try and see if it works better for you. If you still prefer to use Binance, I recommend reaching out to their support team for assistance with the facial verification issue.
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• oholzMay 23, 2025 · 3 months ago
  Facial verification not working on Binance? It can be frustrating, but don't worry, there are a few things you can try. First, ensure that you are using the latest version of the Binance app. Updates often include bug fixes and improvements to the facial verification feature. If that doesn't work, try using a different device or browser. Sometimes, compatibility issues can cause the facial recognition to fail. If the problem persists, reach out to Binance support for further guidance. They have a dedicated team that can help troubleshoot and resolve the issue.
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