How to troubleshoot and fix missing purchase history issue on Koinly for crypto transactions?

3 answers

• random_dudeFeb 11, 2023 · 3 years ago
  One possible reason for missing purchase history on Koinly could be a syncing issue with your exchange. Try disconnecting and reconnecting your exchange account on Koinly to see if it resolves the problem. If not, you can reach out to Koinly support for further assistance. They have a dedicated support team that can help you troubleshoot and fix any issues with your purchase history.
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• prakashAug 27, 2020 · 5 years ago
  Missing purchase history on Koinly can be frustrating, but there are a few steps you can take to troubleshoot and fix the issue. First, make sure that you have correctly imported all your transactions from your exchange into Koinly. Double-check that you have selected the correct date range and that all transactions are included. If the issue persists, try refreshing the data on Koinly or clearing your browser cache. If none of these solutions work, consider reaching out to Koinly support for additional help.
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• Allen OlsenSep 26, 2020 · 5 years ago
  At BYDFi, we understand the importance of accurate purchase history for crypto transactions. If you're experiencing missing purchase history on Koinly, it's crucial to address the issue promptly. Start by checking if your exchange API is properly connected to Koinly. If the connection is fine, try syncing your transactions again and ensure that you have selected the correct date range. If the problem persists, contact Koinly support for further assistance. They have a team of experts who can help you troubleshoot and fix any issues with your purchase history.
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