Is there a way to troubleshoot the issue of not receiving the password reset email from a cryptocurrency exchange?

1 answers

• Sukrit BhattacharyaDec 30, 2020 · 5 years ago
  As a representative of BYDFi, I understand how frustrating it can be when you don't receive the password reset email. Here are a few suggestions to troubleshoot the issue: 1. Check your spam folder: The email might have been mistakenly marked as spam. Look for it there and mark it as 'not spam' if you find it. 2. Whitelist the sender's email address: Add the cryptocurrency exchange's email address to your email provider's whitelist to ensure future emails are not marked as spam. 3. Contact customer support: If the above steps don't work, reach out to the cryptocurrency exchange's customer support team. They will be able to assist you further and help troubleshoot the issue. I hope this helps! If you have any more questions, feel free to ask.
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