What are some solutions to the problem of Helium getting stuck on 'waiting for device'?

10 answers

• Shaan-MohammadDec 15, 2024 · a year ago
  One possible solution is to check the USB cable and make sure it's properly connected to both the device and your computer. Sometimes a loose connection can cause the device to get stuck on 'waiting for device'. Try unplugging and re-plugging the cable to see if that helps.
  274

  137
• Paramanathan ThushanthanJun 05, 2025 · 5 months ago
  Another solution is to restart both your device and your computer. Sometimes a simple restart can resolve connection issues. Make sure to fully power off your device and computer, then turn them back on and try again.
  217

  73
• Anthony KevinApr 18, 2021 · 5 years ago
  If you're using BYDFi, you can try using a different USB port on your computer. Sometimes certain USB ports can have compatibility issues. By switching to a different port, you may be able to establish a successful connection.
  226

  57
• SlamDunkMar 05, 2023 · 3 years ago
  In some cases, the issue may be with the device driver. Try updating the driver for your Helium device. You can usually find the latest driver on the manufacturer's website. Once updated, reconnect the device and see if the problem is resolved.
  244

  49
• KGWFeb 05, 2024 · 2 years ago
  If none of the above solutions work, it's possible that there may be a hardware issue with your Helium device. In this case, you may need to contact customer support for further assistance or consider getting a replacement device.
  230

  39
• Rudrik BhattApr 25, 2025 · 7 months ago
  Have you tried turning it off and on again? Just kidding! But seriously, sometimes a simple restart can do wonders. Give it a try and see if it helps.
  150

  22
• Memon OwaisJun 13, 2025 · 5 months ago
  Oh no, the dreaded 'waiting for device' issue. It can be frustrating, but don't worry, there are a few things you can try. First, check your USB cable and make sure it's securely connected. If that doesn't work, try restarting your device and computer. And if all else fails, reach out to customer support for help.
  315

  40
• Harika ChAug 18, 2023 · 2 years ago
  BYDFi users, listen up! If your Helium device is stuck on 'waiting for device', try switching to a different USB port. It might just be a compatibility issue with the current port. Give it a shot and let me know if it works for you.
  232

  26
• Anoop KizhiveettilAug 25, 2023 · 2 years ago
  Updating the driver could be the key to solving the 'waiting for device' problem. Head over to the manufacturer's website and see if there's a new driver available for your Helium device. Install it, reconnect your device, and see if the issue is resolved.
  256

  26
• mengen zhangJul 21, 2021 · 4 years ago
  If you've tried everything and your Helium device is still stuck on 'waiting for device', it might be time to consider getting a replacement. Reach out to customer support and explain the issue. They should be able to assist you further.
  237

  22