What are the common complaints about Moonpay's services for buying cryptocurrencies?

3 answers

• Alexis ClercBeaufortApr 06, 2022 · 3 years ago
  One common complaint about Moonpay's services for buying cryptocurrencies is the high fees they charge. Many users feel that the fees are excessive and eat into their profits. It can be frustrating to see a significant portion of your investment disappear due to fees. However, it's worth noting that fees can vary depending on the payment method and the cryptocurrency you're buying. It's always a good idea to compare fees across different platforms before making a purchase.
  477

  239
• Austin DeVoreJul 06, 2020 · 5 years ago
  Another complaint is the slow verification process. Some users have reported waiting for days or even weeks to get their accounts verified. This can be particularly frustrating if you're looking to make a time-sensitive investment. Moonpay should work on improving their verification process to provide a smoother experience for their users.
  341

  114
• OluwatooniMay 08, 2025 · 5 months ago
  As a third-party observer, it's important to note that while Moonpay is a popular option for buying cryptocurrencies, there have been some complaints about their customer support. Some users have reported difficulties in reaching out to the support team and getting timely responses. It's crucial for any service provider to have a responsive and helpful customer support team, especially when dealing with financial transactions.
  430

  108