What are the common complaints about Wirex in the cryptocurrency community?

6 answers

• Open UserJun 13, 2025 · 8 months ago
  One common complaint about Wirex in the cryptocurrency community is the slow customer support response time. Many users have reported waiting for days or even weeks to receive a response to their inquiries. This can be frustrating, especially when dealing with urgent issues or problems with account access. It's important for Wirex to improve their customer support system to provide timely assistance to their users.
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• SoapyRainmakerDec 03, 2025 · 3 months ago
  Another complaint is the high fees charged by Wirex for certain transactions. Some users have expressed dissatisfaction with the fees associated with buying or selling cryptocurrencies on the platform. It's important for users to carefully review the fee structure before using Wirex to ensure they are comfortable with the costs involved.
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• UdoyJun 17, 2020 · 6 years ago
  As a third-party observer, it's worth mentioning that some users have expressed concerns about the security of Wirex. While Wirex has implemented security measures to protect user funds, there have been instances of hacking and unauthorized access reported by some users. It's crucial for Wirex to continuously enhance their security protocols to safeguard user assets and maintain trust in the platform.
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• TharunnFeb 20, 2025 · a year ago
  In addition, some users have complained about the lack of transparency in Wirex's fee structure and exchange rates. Users have reported unexpected charges and discrepancies between the advertised rates and the actual rates applied during transactions. It's important for Wirex to provide clear and transparent information about fees and exchange rates to avoid confusion and build trust with their users.
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• NirupamSep 13, 2022 · 3 years ago
  Furthermore, there have been reports of account freezes and suspensions without clear explanations from Wirex. Some users have had their accounts temporarily or permanently suspended without understanding the reason behind it. This lack of communication and transparency can be frustrating for users who rely on Wirex for their cryptocurrency transactions.
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• inam khanJul 22, 2023 · 3 years ago
  Lastly, some users have expressed disappointment with the limited availability of cryptocurrencies on the Wirex platform. While Wirex supports a range of popular cryptocurrencies, there are certain coins or tokens that users would like to see added to the platform. It's important for Wirex to regularly update and expand their cryptocurrency offerings to meet the demands of their users.
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