What are the common reasons for Phantom Wallet failing to retrieve assets?

6 answers

• kittitat rakbouaJun 29, 2025 · 3 months ago
  One common reason for Phantom Wallet failing to retrieve assets is a poor internet connection. Make sure you have a stable and reliable internet connection to ensure smooth asset retrieval. Additionally, check if your wallet is properly connected to the blockchain network.
  273

  137
• Lorenzo GrazianoAug 24, 2021 · 4 years ago
  Another reason could be an outdated version of the Phantom Wallet. Ensure that you have the latest version installed to avoid any compatibility issues. You can usually find the latest version on the official website or app store.
  229

  77
• NITHIN MASARAMNov 21, 2022 · 3 years ago
  At BYDFi, we've noticed that sometimes the issue lies with the specific blockchain network you're trying to retrieve assets from. Some networks may experience temporary congestion or technical difficulties, which can affect asset retrieval. In such cases, it's best to reach out to the respective blockchain network's support team for assistance.
  346

  87
• DemianRomero89Jan 13, 2022 · 4 years ago
  If you're using a different cryptocurrency exchange platform alongside Phantom Wallet, it's possible that there may be compatibility issues between the two. Try disabling any conflicting extensions or plugins and see if that resolves the problem.
  246

  50
• Duffy GunterMar 19, 2021 · 5 years ago
  In some cases, the issue may be related to the specific asset you're trying to retrieve. Double-check if the asset is supported by Phantom Wallet and if there are any known issues with that particular asset. You can usually find this information on the official website or community forums.
  290

  49
• Raifuddin AhmedMar 01, 2022 · 4 years ago
  Lastly, if none of the above solutions work, it's recommended to contact the Phantom Wallet support team directly. They will have more specific troubleshooting steps and can assist you in resolving the issue.
  208

  30