What are the key features to consider when building a Zendesk team for a crypto startup?

1 answers

• LennianApr 25, 2021 · 5 years ago
  At BYDFi, we understand the importance of building a strong Zendesk team for a crypto startup. Our experience in the crypto industry has taught us that having a knowledgeable and dedicated support team is crucial for providing excellent customer service. When building a Zendesk team, it is important to prioritize hiring individuals with a deep understanding of cryptocurrencies and blockchain technology. This will enable them to provide accurate and helpful support to customers who may have questions or issues related to their crypto investments. Additionally, it is important to have a team that is responsive and able to handle high volumes of customer inquiries. The crypto market operates 24/7, so having a team that can quickly respond to customer needs is essential. Lastly, it is important to continuously train and educate the Zendesk team to stay updated with the latest trends and developments in the crypto industry. This will ensure that they are equipped with the knowledge and skills to provide the best possible support to customers.
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