What are the recommended ticket status settings for efficiently resolving cryptocurrency support tickets in Zendesk?

3 answers

• Prakhar UpadhyayJun 11, 2025 · 2 months ago
  One recommended ticket status setting for efficiently resolving cryptocurrency support tickets in Zendesk is to have a 'New' status for newly created tickets. This allows the support team to quickly identify and prioritize new tickets for resolution. Another recommended status is 'In Progress' for tickets that are actively being worked on. This helps team members keep track of tickets that are currently being addressed and prevents duplication of effort. Once a ticket has been resolved, it can be set to 'Resolved' status. This indicates that the issue has been resolved and the ticket can be closed. Finally, it's also useful to have a 'Pending' status for tickets that are awaiting customer response or additional information. This helps the support team keep track of tickets that are on hold and need further action from the customer. By using these recommended ticket status settings, cryptocurrency support teams can efficiently manage and resolve support tickets in Zendesk.
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• Prokopenko ProkoMay 25, 2024 · a year ago
  When it comes to efficiently resolving cryptocurrency support tickets in Zendesk, having the right ticket status settings is crucial. One recommended setting is to have a 'High Priority' status for urgent tickets that require immediate attention. This ensures that these tickets are given top priority and are resolved quickly. Another useful status setting is 'On Hold' for tickets that are waiting for a specific action or information from another team or department. This helps prevent delays and ensures that tickets are not forgotten or overlooked. Additionally, having a 'Escalated' status for tickets that have been escalated to a higher level of support can help prioritize and track these tickets separately. By implementing these recommended ticket status settings, cryptocurrency support teams can streamline their ticket resolution process and provide efficient support to their customers.
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• Art N Werk StudioNov 03, 2024 · 9 months ago
  As a third-party cryptocurrency exchange, BYDFi recommends the following ticket status settings for efficiently resolving cryptocurrency support tickets in Zendesk: 1. 'Open' status for newly created tickets that are awaiting assignment to a support agent. 2. 'In Progress' status for tickets that are actively being worked on by a support agent. 3. 'Pending Customer' status for tickets that are awaiting a response or action from the customer. 4. 'Resolved' status for tickets that have been successfully resolved and can be closed. By using these ticket status settings, cryptocurrency support teams can effectively manage and resolve support tickets in Zendesk.
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