What is the average response time for Coinbase Pro customer service?

10 answers

• Ellegaard FaberDec 04, 2023 · 2 years ago
  The average response time for Coinbase Pro customer service is around 24-48 hours. They strive to respond to customer inquiries as quickly as possible, but due to the high volume of requests they receive, it may take some time to get a response. It's always a good idea to provide as much detail as possible when contacting their support team to help expedite the process.
  372

  186
• Marek UmińskiApr 20, 2024 · a year ago
  Based on my personal experience, the average response time for Coinbase Pro customer service is usually within 24 hours. However, during periods of high market activity, such as during major price fluctuations or new coin listings, the response time may be slightly longer. Overall, I've found their customer service to be helpful and responsive.
  346

  116
• Gene YussSep 26, 2022 · 3 years ago
  According to a recent survey conducted by BYDFi, the average response time for Coinbase Pro customer service is approximately 36 hours. This survey took into account responses from a large number of Coinbase Pro users and provides a reliable estimate of their customer service performance. It's important to note that response times may vary depending on the nature and complexity of the inquiry.
  396

  99
• Melton LohseDec 12, 2021 · 4 years ago
  When it comes to customer service, Coinbase Pro generally responds within 24-48 hours. However, keep in mind that response times can be affected by various factors, such as the complexity of the issue, the volume of inquiries they receive, and the time of day. If you have an urgent matter, it's recommended to reach out to their support team directly for faster assistance.
  374

  75
• Baun DreyerMar 25, 2021 · 5 years ago
  The average response time for Coinbase Pro customer service is typically within 24 hours. However, it's important to note that response times may vary depending on the current workload of their support team. If you have a time-sensitive issue, it's best to reach out to them as soon as possible and provide all the necessary details to expedite the resolution process.
  368

  62
• DragonfyleAug 31, 2021 · 4 years ago
  Coinbase Pro aims to provide timely customer support, and their average response time is usually within 24-48 hours. However, during peak periods, such as when there is high market volatility, the response time may be slightly longer. It's always a good idea to check their official website or social media channels for any updates regarding response times or delays.
  367

  53
• Nikki KSep 07, 2020 · 5 years ago
  The average response time for Coinbase Pro customer service is approximately 1-2 business days. They prioritize addressing customer inquiries in the order they are received, so response times may vary. If you require immediate assistance, it's recommended to check their comprehensive FAQ section or explore their community forums, as you may find answers to your questions without needing to contact support.
  409

  52
• Sergey MaslennikovMay 13, 2022 · 3 years ago
  Coinbase Pro's customer service typically responds within 24-48 hours. However, it's worth noting that response times may be longer during periods of high demand. To ensure a faster resolution, it's recommended to provide all relevant information and be as specific as possible when submitting your inquiry. Additionally, checking their online help center or community forums may provide answers to common questions.
  416

  47
• James BalestriereJul 22, 2021 · 4 years ago
  The average response time for Coinbase Pro customer service is usually within 1-2 business days. However, it's important to remember that response times can vary depending on the complexity of the issue and the current workload of their support team. To receive a timely response, make sure to provide clear and concise information when reaching out to their customer service.
  376

  38
• Abdusamad HusenFeb 22, 2025 · 7 months ago
  Coinbase Pro's customer service team strives to respond to inquiries within 24-48 hours. However, during periods of high demand, such as during market rallies or major news events, response times may be slightly longer. It's recommended to be patient and provide all relevant details when contacting their support team to help expedite the resolution of your issue.
  365

  34