What is the average response time for Coinbase Pro customer service?

10 answers

• Ellegaard FaberApr 11, 2023 · 3 years ago
  The average response time for Coinbase Pro customer service is around 24-48 hours. They strive to respond to customer inquiries as quickly as possible, but due to the high volume of requests they receive, it may take some time to get a response. It's always a good idea to provide as much detail as possible when contacting their support team to help expedite the process.
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• Marek UmińskiSep 09, 2020 · 5 years ago
  Based on my personal experience, the average response time for Coinbase Pro customer service is usually within 24 hours. However, during periods of high market activity, such as during major price fluctuations or new coin listings, the response time may be slightly longer. Overall, I've found their customer service to be helpful and responsive.
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• Gene YussOct 12, 2021 · 4 years ago
  According to a recent survey conducted by BYDFi, the average response time for Coinbase Pro customer service is approximately 36 hours. This survey took into account responses from a large number of Coinbase Pro users and provides a reliable estimate of their customer service performance. It's important to note that response times may vary depending on the nature and complexity of the inquiry.
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• Melton LohseDec 09, 2023 · 2 years ago
  When it comes to customer service, Coinbase Pro generally responds within 24-48 hours. However, keep in mind that response times can be affected by various factors, such as the complexity of the issue, the volume of inquiries they receive, and the time of day. If you have an urgent matter, it's recommended to reach out to their support team directly for faster assistance.
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• Baun DreyerMar 04, 2021 · 5 years ago
  The average response time for Coinbase Pro customer service is typically within 24 hours. However, it's important to note that response times may vary depending on the current workload of their support team. If you have a time-sensitive issue, it's best to reach out to them as soon as possible and provide all the necessary details to expedite the resolution process.
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• DragonfyleJul 15, 2025 · 7 months ago
  Coinbase Pro aims to provide timely customer support, and their average response time is usually within 24-48 hours. However, during peak periods, such as when there is high market volatility, the response time may be slightly longer. It's always a good idea to check their official website or social media channels for any updates regarding response times or delays.
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• Nikki KNov 04, 2023 · 2 years ago
  The average response time for Coinbase Pro customer service is approximately 1-2 business days. They prioritize addressing customer inquiries in the order they are received, so response times may vary. If you require immediate assistance, it's recommended to check their comprehensive FAQ section or explore their community forums, as you may find answers to your questions without needing to contact support.
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• Sergey MaslennikovMay 29, 2021 · 5 years ago
  Coinbase Pro's customer service typically responds within 24-48 hours. However, it's worth noting that response times may be longer during periods of high demand. To ensure a faster resolution, it's recommended to provide all relevant information and be as specific as possible when submitting your inquiry. Additionally, checking their online help center or community forums may provide answers to common questions.
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• James BalestriereMay 03, 2025 · 9 months ago
  The average response time for Coinbase Pro customer service is usually within 1-2 business days. However, it's important to remember that response times can vary depending on the complexity of the issue and the current workload of their support team. To receive a timely response, make sure to provide clear and concise information when reaching out to their customer service.
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• Abdusamad HusenAug 19, 2020 · 5 years ago
  Coinbase Pro's customer service team strives to respond to inquiries within 24-48 hours. However, during periods of high demand, such as during market rallies or major news events, response times may be slightly longer. It's recommended to be patient and provide all relevant details when contacting their support team to help expedite the resolution of your issue.
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