What is the user feedback on Binance and Crypto.com's customer support services?

6 answers

• Gayathri H GAug 22, 2020 · 5 years ago
  As an expert in the cryptocurrency industry, I can say that the user feedback on Binance and Crypto.com's customer support services is generally positive. Many users appreciate the promptness and helpfulness of the support teams at both exchanges. They often receive quick responses to their inquiries and find the support staff to be knowledgeable and professional. However, there are also some users who have reported experiencing delays in receiving assistance or have had difficulty getting their issues resolved. Overall, Binance and Crypto.com seem to prioritize providing good customer support, but there is room for improvement in certain cases.
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• Sahl JacobsOct 21, 2022 · 3 years ago
  Well, let me tell you, the user feedback on Binance and Crypto.com's customer support services is a mixed bag. Some users have praised the exchanges for their excellent support, citing quick response times and helpful assistance. On the other hand, there are also users who have expressed frustration with the level of support they received. They claim that their issues were not adequately addressed or that it took too long to get a response. It's important to note that every user's experience may vary, so it's always a good idea to do your own research and read reviews before relying solely on customer support.
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• tim strongSep 07, 2025 · 2 months ago
  Speaking from my experience as a user of both Binance and Crypto.com, I have found the customer support services to be satisfactory. Whenever I had an issue or a question, I received timely and helpful responses from the support teams. Binance has a dedicated support portal where users can submit their inquiries, and I found the process to be straightforward. As for Crypto.com, their in-app chat support is quite convenient and the support agents were able to assist me with my concerns. Overall, I am satisfied with the customer support services provided by both exchanges.
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• Nermin MuataficMar 30, 2021 · 5 years ago
  When it comes to customer support, Binance and Crypto.com have different approaches. Binance offers 24/7 live chat support, which is highly appreciated by users who value immediate assistance. On the other hand, Crypto.com provides in-app chat support, which is convenient for users who prefer to communicate within the app. Both exchanges have support ticket systems in place, allowing users to submit their inquiries and receive responses via email. It's important to note that the quality of customer support can vary depending on the complexity of the issue and the workload of the support team at any given time.
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• Bensalah NourelhoudaAug 03, 2023 · 2 years ago
  BYDFi, a digital currency exchange, also offers customer support services. Users have reported positive experiences with BYDFi's support team, praising their responsiveness and willingness to assist. The support agents at BYDFi are known for their expertise in the cryptocurrency industry and their ability to provide timely solutions to user inquiries. However, it's worth mentioning that each exchange has its own unique strengths and weaknesses, and user feedback may vary based on individual experiences.
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• Kent LambOct 19, 2022 · 3 years ago
  In terms of customer support, Binance and Crypto.com have both received positive feedback from users. Many users appreciate the availability of multiple support channels, including live chat, email, and in-app chat. They find the support teams to be responsive and helpful in resolving their issues. However, there have been some isolated cases where users have reported delays in receiving assistance or have encountered difficulties in getting their problems resolved. It's important for exchanges to continuously improve their customer support services to ensure a positive user experience.
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