What should I do if Coinbase says delivery on xx but I haven't received my cryptocurrency yet? Is there a customer support contact?

3 answers

• Milos DjordjevicDec 01, 2021 · 5 years ago
  If you haven't received your cryptocurrency after the expected delivery time stated by Coinbase, there are a few steps you can take. First, double-check your transaction details to ensure that you provided the correct wallet address for the delivery. If the address is correct, check the transaction status on the blockchain explorer to see if there are any delays or issues with the network. If everything seems fine, contact Coinbase's customer support through their website or app. They have a dedicated support team that can assist you in resolving the issue and provide further guidance.
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• Trigo BrookenMar 09, 2021 · 5 years ago
  Hey there! It can be frustrating when you're expecting your cryptocurrency delivery from Coinbase but it hasn't arrived yet. Don't worry, though! There are a couple of things you can do to resolve this. First, make sure you've waited for the expected delivery time to pass. Sometimes, delays can occur due to network congestion or other factors. If it's been longer than expected, check your transaction details and ensure that you provided the correct wallet address. If everything looks good, reach out to Coinbase's customer support. They're usually pretty responsive and can help you figure out what's going on.
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• Rohit FateApr 30, 2025 · a year ago
  At BYDFi, we understand the frustration of not receiving your cryptocurrency on time. If Coinbase says your delivery should have been completed but you haven't received it, don't panic. Start by checking your transaction details and confirming that you provided the correct wallet address. If the address is correct, it's possible that there might be a delay on the blockchain network. In such cases, it's best to reach out to Coinbase's customer support for assistance. They have a team of experts who can investigate the issue and provide you with the necessary support to resolve it.
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