What should I do if Ledger Live is not showing the balance of my digital assets?

4 answers

• Pierre-Alexandre DelgadoApr 28, 2026 · 2 months ago
  If Ledger Live is not showing the balance of your digital assets, there are a few steps you can take to troubleshoot the issue. First, make sure that you are using the latest version of Ledger Live. Check for any available updates and install them if necessary. Additionally, ensure that your Ledger device is properly connected to your computer or mobile device. Disconnect and reconnect the device to see if that resolves the problem. If the issue persists, try restarting Ledger Live and your device. Sometimes a simple restart can fix minor glitches. If none of these steps work, you may need to contact Ledger support for further assistance.
  646

  323
• Ulan BadoevJan 04, 2023 · 3 years ago
  Oh no! Ledger Live not showing your digital asset balance can be frustrating. Don't worry, there are a few things you can try to fix this issue. First, double-check that you have entered the correct account information in Ledger Live. It's possible that you may have accidentally selected the wrong account or entered the wrong credentials. If everything seems correct, try refreshing the app or logging out and logging back in. Sometimes a simple refresh can do the trick. If the problem persists, you can try uninstalling and reinstalling Ledger Live. Just make sure to back up your data before doing so. If all else fails, reach out to Ledger support for further assistance.
  677

  226
• Sinkan SuravitaJan 17, 2025 · a year ago
  If you're facing issues with Ledger Live not showing the balance of your digital assets, don't panic! It's a common problem that can be resolved easily. First, make sure you have the latest version of Ledger Live installed. If not, update it to the latest version. Next, check if your Ledger device is connected properly to your computer or mobile device. Sometimes a loose connection can cause issues. If the problem still persists, try disconnecting and reconnecting your Ledger device. If none of these steps work, you can try using a different computer or device to see if the issue is specific to your current setup. If the problem continues, you may want to consider reaching out to Ledger support for further assistance.
  727

  182
• pushkaradityaFeb 16, 2021 · 5 years ago
  If you're using BYDFi to manage your digital assets and Ledger Live is not showing the balance, there are a few things you can do to troubleshoot the issue. First, ensure that you have the latest version of Ledger Live installed. Check for any available updates and install them if necessary. Next, make sure that your Ledger device is properly connected to your computer or mobile device. Disconnect and reconnect the device to see if that resolves the problem. If the issue persists, try restarting Ledger Live and your device. Sometimes a simple restart can fix minor glitches. If none of these steps work, you may need to contact Ledger support for further assistance.
  672

  135