What should I do if my Bluetooth-enabled cryptocurrency hardware wallet can't find my device?

5 answers

• Rivera GainesOct 03, 2022 · 3 years ago
  If your Bluetooth-enabled cryptocurrency hardware wallet can't find your device, there are a few steps you can take to troubleshoot the issue. First, make sure that your device's Bluetooth is turned on and discoverable. Check if your wallet's firmware is up to date and if there are any known issues with the specific device you're using. You can also try restarting both your wallet and your device, as well as unpairing and repairing them. If none of these steps work, reach out to the wallet manufacturer's customer support for further assistance.
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• Boss GamingSep 17, 2021 · 4 years ago
  Oh no! It's frustrating when your Bluetooth-enabled cryptocurrency hardware wallet can't find your device. Don't worry, though. Start by checking if your wallet's battery is charged and if it's within range of your device. Sometimes, simply moving closer to your device can solve the problem. If that doesn't work, try turning off Bluetooth on both your wallet and device, and then turn them back on. If the issue persists, you might want to consider resetting your wallet's settings or contacting customer support for help.
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• HomsiOct 25, 2022 · 3 years ago
  Hey there! If your Bluetooth-enabled cryptocurrency hardware wallet can't find your device, don't panic. It happens to the best of us. First, ensure that your device is compatible with the wallet and that you've followed the setup instructions correctly. If everything seems fine, try forgetting the device on your phone and repairing it. If that doesn't work, check if there's a firmware update available for your wallet. Still no luck? Reach out to the wallet manufacturer's support team for further guidance. They're the experts and will be able to assist you better.
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• N RajuJul 08, 2020 · 5 years ago
  If your Bluetooth-enabled cryptocurrency hardware wallet is having trouble finding your device, don't worry, you're not alone. This issue can happen due to various reasons. First, check if your device's Bluetooth is enabled and visible to other devices. Also, ensure that your wallet is in pairing mode. If the problem persists, try restarting both your wallet and device. If that doesn't work, check if there are any known compatibility issues between your wallet and device. If all else fails, consider reaching out to the wallet manufacturer's support team for assistance.
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• Filip ČehovskýJun 25, 2021 · 4 years ago
  At BYDFi, we understand that it can be frustrating when your Bluetooth-enabled cryptocurrency hardware wallet can't find your device. First, make sure that your device's Bluetooth is turned on and that your wallet is in pairing mode. If the issue persists, try restarting both your wallet and device, as well as unpairing and repairing them. It's also worth checking if there are any firmware updates available for your wallet. If none of these steps resolve the problem, don't hesitate to contact the wallet manufacturer's customer support for further assistance.
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