What should I do if my digital currency is marked as delivered but I haven't received it?

3 answers

• Jesus Z.Nov 05, 2023 · 2 years ago
  Don't panic! This situation can be frustrating, but there are steps you can take to resolve it. First, double-check the transaction details and make sure you entered the correct wallet address. Sometimes, a small mistake in the address can lead to the funds being sent to the wrong place. If the address is correct, contact the customer support of the exchange or platform where you made the purchase. They will be able to investigate the issue and provide assistance in recovering your digital currency.
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• FaezehMar 11, 2025 · 5 months ago
  Oh no! It's definitely not a pleasant experience when your digital currency goes missing. The first thing you should do is to check your transaction history and confirm that the transaction has indeed been marked as delivered. If it has, but you still haven't received the funds, reach out to the customer support of the exchange or platform you used for the transaction. They have access to the necessary tools and resources to investigate the issue and help you recover your digital currency. Remember to provide them with all the relevant details, such as the transaction ID and your wallet address.
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• Kejser CochranJun 15, 2024 · a year ago
  If your digital currency is marked as delivered but you haven't received it, don't worry, you're not alone. This can happen due to various reasons, such as network congestion or technical glitches. In such cases, it's best to reach out to the customer support of the exchange or platform you used for the transaction. They have the expertise to investigate the issue and assist you in recovering your funds. At BYDFi, we understand the frustration this can cause, and our dedicated support team is always ready to help you resolve any transaction-related issues you may encounter.
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