Why do I keep receiving an 'authenticator not working' error message when trying to access my digital wallet?

3 answers

• lixin liuDec 21, 2021 · 4 years ago
  It seems like there might be an issue with the authenticator app you're using. Make sure you have the latest version installed and try restarting your device. If that doesn't work, you can try disabling and re-enabling the authenticator app for your digital wallet. If the problem persists, you may need to contact the support team of your digital wallet provider for further assistance.
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• Hove CaseJan 18, 2026 · 3 months ago
  The 'authenticator not working' error message usually indicates a problem with the two-factor authentication (2FA) setup for your digital wallet. Double-check that you have correctly set up the authenticator app and that the time on your device is synchronized. If everything seems fine, you can try using a different authenticator app or contact the customer support of your digital wallet for troubleshooting steps.
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• Andrew GeorgeApr 20, 2025 · a year ago
  At BYDFi, we've seen this issue before with some users. One possible reason for the 'authenticator not working' error message is an incorrect time setting on your device. Make sure the time and date are correctly set and try again. If that doesn't solve the problem, you can try reinstalling the authenticator app or contact the support team of your digital wallet for further assistance.
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