Why does my Ledger Live update freeze at 100% and how can I resolve it?

7 answers

• Pranta SarkerOct 27, 2023 · 3 years ago
  It's possible that the freezing issue is caused by a temporary glitch in the software. Try restarting your computer and then reopening Ledger Live to see if the update completes successfully. If the problem persists, you can try uninstalling and reinstalling the software. Make sure to backup your wallet and private keys before doing so.
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• Ailton BenficaJun 20, 2023 · 3 years ago
  I had a similar issue with my Ledger Live update freezing at 100%. I found that disconnecting and reconnecting my Ledger device helped resolve the problem. You can try unplugging your Ledger device, waiting for a few seconds, and then plugging it back in. This might help the update process to continue.
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• marsha mNov 28, 2020 · 6 years ago
  At BYDFi, we've seen cases where Ledger Live updates freeze at 100%. One possible solution is to clear the cache of the Ledger Live application. You can do this by going to the settings menu, selecting 'Help', and then clicking on 'Clear cache'. After clearing the cache, try running the update again.
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• md armaanFeb 03, 2023 · 3 years ago
  I've encountered this issue before, and it can be quite frustrating. One thing you can try is to disable any antivirus or firewall software temporarily while running the update. Sometimes, these security programs can interfere with the update process and cause it to freeze. Remember to re-enable your antivirus and firewall after the update is complete.
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• McCracken RavnMar 17, 2021 · 5 years ago
  I understand how frustrating it can be when your Ledger Live update freezes. One possible solution is to try updating the software on a different computer. This can help determine if the issue is specific to your computer or if it's a more widespread problem. Additionally, make sure you have a stable internet connection during the update process.
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• Matthew Blaisdell PittsburghNov 25, 2025 · 7 months ago
  I had a similar issue with my Ledger Live update freezing, and I found that updating the firmware on my Ledger device resolved the problem. You can check for any available firmware updates by connecting your Ledger device to your computer and opening the Ledger Live software. If an update is available, follow the on-screen instructions to install it.
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• danielle lingaJun 08, 2026 · 11 days ago
  Sometimes, the Ledger Live update freeze issue can be caused by a compatibility problem with other software on your computer. Try closing any unnecessary programs running in the background and disabling any browser extensions before running the update. This can help ensure a smoother update process.
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