How to Contact BYDFi Online Customer Service (APP)

BYDFi

2025-07-09 · Updated

Need help? BYDFi offers 24/7 online customer support through live chat and email. Whether you're using PC or the mobile app, here’s how to reach us quickly and easily.

📱 Contacting Support on the BYDFi App

1. Tap Your Profile Icon

Open the BYDFi app and tap your profile photo in the top-left corner to access the main menu.

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2. Select the Chat Icon

In the top-right corner, tap the chat icon to open the support chat window.

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3. Enter Your Question

Type your question or describe the issue you're facing. Our AI-powered chatbot will automatically suggest helpful articles and solutions.

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4. Connect with a Live Agent

Didn’t find what you need? Click “No, I still need help” to speak with a live agent.

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📧 Contact BYDFi via Email

Prefer email? You can reach our customer service team at: cs@bydfi.com

Our support team typically responds within a few hours.

💡 Tip:

For faster support, include details like your BYDFi UID, device type (PC or APP), and a description of your issue.