BYDFi Copy Loss Protection Voucher FAQ
To reduce copy-trading risks and improve the Smart Copy experience, BYDFi has introduced the Copy Loss Protection Voucher. When eligible conditions are met, the voucher compensates losses on the first Smart Copy position opened after activation — giving you a safer and more secure copy-trading experience.
Below are the most common questions and answers to help you understand how the Copy Loss Protection Voucher works:
1. Why didn’t my copy trade receive compensation?
The Copy Loss Protection Voucher only supports Smart Copy. If you are using Diverse Follow, the voucher will not apply.
2. Why didn’t my first copy trade get compensated after receiving the voucher?
Reason: The voucher only protects the first Smart Copy position opened after claiming the voucher.
If your first copy-traded position already existed before claiming the voucher, it is not eligible for compensation.
3. Why does compensation sometimes cover only the first trade, and sometimes cover later trades too?
Because the voucher protects the entire copy-trading position under the following logic:
- If you copy the same trader and open positions in the same trading pair, the system treats them as one combined strategy position.
- Any additional entries (add-ons) within that protected position also qualify.
- This is why both the first and second positions may be covered.
However: Copying a different trader or different trading pair is not covered.
4. Why didn’t I receive compensation for the full loss amount?
Compensation follows these rules:
- If loss > voucher amount → compensation = voucher amount (maximum)
- If loss < voucher amount → compensation = actual loss
📌 The voucher does not provide unlimited compensation. It compensates up to the voucher value only.
5. When will compensation be paid?
Once conditions are met, compensation is issued daily at 02:00 (UTC) to your Copy Wallet.
6. Can a voucher be used for multiple positions?
No. One voucher only protects one copy-trading position (same trader + same trading pair).
7. Can I rebind or change the protected position?
No. The voucher automatically binds to the first newly opened Smart Copy position after claiming it. Once bound, it cannot be changed.
8. If I have multiple vouchers, which one will be bound first?
Binding priority:
- Voucher with the earliest expiry date
- If expiry is the same → voucher received earlier binds first
9. When does the voucher become invalid?
The voucher becomes invalid if:
- No position is opened before expiry
- The bound position remains open when the voucher expires
- You switch from follower → trader
- The position closes with a profit (no loss to compensate)
- The position existed before claiming the voucher (not eligible)
10. Why didn’t the voucher bind even though I opened a new position?
Common reasons include:
- The trading pair already had an open position (not a new position)
- Your role is Trader, not Follower
- The voucher has expired or is invalid
- The order was not executed via Smart Copy
11. My protected position was liquidated. Can it still be compensated?
Yes, but depending on the liquidation scenario:
Multi-pair simultaneous liquidation
- Loss is calculated using bankruptcy price
- No additional liquidation fees counted
- Compensation applies if other conditions are met
Single-pair liquidation
- Standard liquidation fees are included in the loss
- Compensation applies based on total loss
Conclusion
The Copy Loss Protection Voucher is a powerful risk-control tool that makes Smart Copy trading safer and more beginner-friendly. Understanding the rules and scenarios above will help you better determine whether your positions qualify for compensation.
If you have further questions, feel free to contact the BYDFi Support Team — we’re always here to help!