Buy Crypto FAQ
Overview
To ensure smooth deposits when using Buy Crypto, users must complete KYC (identity verification) on BYDFi and with our third-party payment providers.
After verification, crypto is transferred directly to your BYDFi account—normally within 2 to 3 hours.
If you have not received your funds after 24 hours, please check the instructions in the email from the provider.
If you still experience issues, please contact the service provider’s customer support following the steps below.
General Information
1. Is “Buy Crypto” handled by BYDFi?
No. All fiat transactions are processed entirely by third-party service providers.
2. Which providers support Buy Crypto on BYDFi?
Current partners include Banxa, Transak, Mercuryo, Coinify, Pix, Paybis, and Legend Trading.
3. Which fiat currencies are accepted?
Over 50 fiat currencies are supported, including USD, EUR, AUD, CAD, CHF, and many others.
4. Are there deposit limits?
Yes. After selecting a currency and entering an amount, you will see the minimum and maximum purchase limits displayed.
5. What payment methods are available?
Electronic payment, Visa/Mastercard credit or debit cards, and cash deposits (in certain regions). For details, visit each provider’s official website.
6. Are there transaction fees?
Yes. Each provider displays its own fees on the checkout page.
7. Does BYDFi earn fees from these transactions?
No. BYDFi does not profit from user fees.
Rates and Processing Time
1. Why does the final quote differ from BYDFi’s displayed price?
Prices shown on BYDFi are provided by third parties for reference only and may differ due to market fluctuations or rounding.
2. Why is my exchange rate different?
Rates on BYDFi are static snapshots and may not reflect live market changes. Check the provider’s site for final rates.
3. How long does it take for crypto to arrive?
Usually 2–10 minutes after purchase. Delays can occur depending on network congestion or provider processing. New users may experience up to 24 hours.
Troubleshooting
1. I haven’t received my crypto—what should I do?
Common reasons:
- Incomplete KYC submission
- Payment failed
If you don’t see your crypto within 2 hours, contact the provider directly.
For BYDFi assistance, provide your TXID (transaction hash) from the provider.
2. What if I have payment issues while buying crypto?
Contact the provider’s customer service immediately.
3. Does BYDFi store my personal or card information?
No. All data is handled by third-party providers. Refer to each provider’s privacy policy.
4. Where can I see my past Buy Crypto transactions?
Go to My Assets → Fiat History to view records of fiat deposits.
Verification and Restrictions
1. Do I need to complete KYC on BYDFi?
Yes, KYC is required before depositing.
2. Do I need to do KYC with the provider?
Yes. Each third-party provider requires KYC before depositing.
3. Are any countries restricted?
Restrictions vary by provider. Please contact the provider for confirmation.
Transaction Status and Records
| Status | Description |
|---|---|
| Pending | Deposit submitted; awaiting payment or verification. |
| Paid | Fiat payment completed; crypto pending transfer. |
| Completed | Crypto successfully transferred to BYDFi account. |
| Cancelled | Transaction failed or timed out, cancelled by user or rejected by provider. |
If your deposit does not appear in history, you may have deposited directly on the provider’s site instead of through BYDFi’s Buy Crypto page.
Fiat and Deposit Options
You may use a currency outside your country only if the provider accepts your KYC. Please verify this with the provider.
Customer Support Contacts
- Banxa: Use the live chat on the Buy Crypto checkout page.
- Transak: Click the chat icon in the bottom right corner of their official website.
- Mercuryo: Start a chat via the bottom-right icon on their website.
- Coinify: Start a chat or submit a support request on their site.
- Pix: If you have not received your deposit, contact BYDFi support.
- Paybis / Legend Trading: Contact via their official support portals.
You can also refer to: How to Contact Customer Support for Crypto Service Providers
Transaction Limits (by Provider)
- Transak: $1,500 per transaction / $5,000 per day / $28,000 per month / $100,000 per year
- Banxa: Purchase Limit
- Coinfy: Purchase Limit
- Mercuryo: Purchase Limit
- PIX: Purchase Limit
- Paybis: Purchase Limit
- Legend Trading: Purchase Limit
Happy Trading!