BYDFi Card FAQ
BYDFi Card – Frequently Asked Questions (FAQ)
1. Card Fees
| Fee Type | Virtual Card | Physical Card | Notes |
|---|---|---|---|
| Issuance Fee | 0 USDT/card | 50 USDT/card (includes card and shipping) | • VIP level < 2: Only 1 card allowed (choose either virtual or physical) • VIP level ≥ 2: Up to 4 cards allowed (subject to approval) |
| Monthly Fee | 1 USD/card | 1 USD/card | • Automatically deducted at the end of each month • VIP level ≥ 2: Monthly fee waived for up to 4 cards |
| Crypto Conversion Fee | 1% | 1% | • Minimum conversion amount: 5 USDT • Convert crypto to USDT first, then to USD • 1% fee applies to conversion in; 0% for conversion out |
| FX Fee | 1% | 1% | • No fee for USD-denominated transactions • 1% fee for other currencies |
| ATM Withdrawal Fee | Not applicable | 2% | Physical card only |
| Refund Handling Fee | 50 USDT/transaction | 50 USDT/transaction | Please contact customer support for assistance |
| Card Closure Fee | None | None |
2. Supported Cryptocurrencies
- Currently, only USDT is supported for transfers to the Card account.
- This is a USD-denominated card and can be used globally anywhere Visa is accepted.
3. Card Type
The BYDFi Card is a Debit card with the Visa logo. Please ensure sufficient balance in your card account before making any payments.
4. Supported Payment Methods
- Compatible with major payment systems: Apple Pay, Google Pay, PayPal, POS, etc.
- Can be linked to Alipay, WeChat Pay, and other quick payment platforms, subject to each platform’s risk control policies.
5. Withdrawal Limitations
- Only physical cards support ATM withdrawals, and the ATM must accept Visa.
- Virtual cards do not support ATM withdrawals.
6. Monthly Fee Policy
- Monthly fees are automatically deducted at the start of each month.
- If deduction fails, the amount will be reattempted in the following month.
- For closure-related terms, please refer to the « BYDFi Card Terms of Use ».
7. Card Activation & Delivery
- Virtual cards are activated instantly—no setup required.
- Physical cards must be activated via a third-party platform following the provided instructions.
- Shipping time for physical cards is approximately 4 to 8 weeks. For logistics info or tracking, please contact support.
8. Card Usage Scope
| Card Type | Online Payment | In-store Payment | ATM Withdrawal |
|---|---|---|---|
| Virtual Card | ✅ | ✅ | ❌ |
| Physical Card | ✅ | ✅ | ✅ |
9. Card Validity & Renewal
- Card validity: 3 years (36 months)
- For virtual cards, the card number remains the same upon expiry. The system will automatically update the CVV and expiration date 2 weeks prior to expiry.
- Physical cards must be re-applied for upon expiry. A fee of 50 USDT applies. The system will notify users 3 months in advance.
10. Billing Management
- All billing information is updated in real-time by a third-party system.
- Users can view up to 3 months of transaction history via their personal account.
11. Card Freezing
- Users can manually freeze their cards via account settings.
- During the freeze period, all payments and ATM withdrawals are disabled.
- Monthly fees will still be charged while the card is frozen.
- Internal transfers (e.g., from Spot Wallet to Card Wallet) remain available during this period.
12. Card Cancellation Policy
For VIP < 2:
- If the card balance is insufficient for monthly fee deductions for 3 consecutive months, the card will be automatically canceled.
For VIP ≥ 2 with card balance < 1 USDT:
The system will evaluate the following:
- Has there been any top-up in the past 12 months?
- Are there any transaction records?
- Are there any monthly fee deductions recorded?
- If all criteria are unmet, the system will auto-transfer the remaining balance and cancel the card.
Users may also manually cancel the card at any time.
13. Common Payment Failures
- Insufficient balance
- Exceeded spending limits (per transaction or daily)
- 3DS authentication not completed
- Mismatch between payment platform billing address and the one used during card application
Stay tuned for the upcoming launch of the BYDFi physical card.
If you have any further questions, feel free to contact our Customer Support team. We are here to help.
