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<img src="https://uploads.bydfi.in/events/cms/BYD.1745567004283.image.png" alt="BYD.1745567004283.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1745567004283.image.png" style="width: 100%;">If You See Coins On The Assets Page But Cannot Transfer Or Use Them:It may be that you have open orders or positions in your account.Open orders will freeze your assets in advance to ensure execution when the market reaches the specified conditions.If you want to rearrange your asset usage, we recommend canceling open orders or close your positions. Deposit Shows As Pending:If you used Buy Crypto feature: Please provide your UID and the successful deposit email received from the corresponding service provider to our online customer service.Did not receive an email from the service provider? <a href="https://www.bydfi.com/en/support/PRODUCT_DESCRIPTION/articles/4ihvkjw0ujyz" target="_self">Contact Service Provider</a>If you deposit from your external wallet: Please provide your UID and the transaction hash and contact us.For more details, please refer to this article: <a href="https://www.bydfi.com/en/support/FAQs/articles/urawekdkscvp" target="_self">Deposits Haven't Been Credited to Your BYDFi Account</a> Transferred But Did Not Receive Corresponding Assets:You can check the corresponding <a href="https://www.bydfi.com/en/account/fund-management/assets-overview?type=fund-history" target="_self">transfer records</a> on the asset page. If you still have issues, please contact us. Timeframe For Exporting Funds History:Currently, BYDFi only supports exporting <a href="https://www.bydfi.com/en/account/fund-management/assets-overview?type=fund-history&amp;tab=2" target="_blank">funds history</a> for the past three months. If you have tax reporting needs, please send an email to <a href="mailto:cs@bydfi.com" target="_new">cs@bydfi.com</a>. Cannot Find Previously Purchased Coins:If a coin is no longer available due to project suspension, failure to meet listing requirements, insufficient liquidity, or other reasons, you may not be able to find the coin you previously purchased.The BYDFi team will make every effort to notify users before <a href="https://www.bydfi.com/en/support/PRODUCT_DESCRIPTION/articles/nmezgk7s8egt" target="_blank">delisting</a> a coin through <a href="https://www.bydfi.com/en/support/ANNOUNCEMENT" target="_self">announcements</a> or emails. Expired Contract Vouchers:Expired vouchers can result from transferring assets during the holding period or the voucher reaching its expiration date. For more details, please refer to the following articles:<a href="https://www.bydfi.com/en/support/FAQs/articles/jh7ycq3dlfr5" target="_self">How to Use Coupon</a><a href="https://www.bydfi.com/en/support/FAQs/articles/0mh1mmncm67a" target="_self">Use and Limitations of the Perpetual Contract Bonus</a>

BYDFi Assets FAQ

BYDFi Assets FAQ｜BYDFi Help Center