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If you signed up for BYDFi using your Apple ID and enabled the “Hide My Email” feature, the system will automatically generate a relay email address (e.g., <code>xxxx@privaterelay.appleid.com</code>) to forward messages from BYDFi to your primary Apple ID inbox. However, if the forwarding is not set up properly or if Apple blocks the emails, you may not receive important messages like verification codes or campaign notifications. <h2>📌 Why Should I Change the Email Registered with My Apple ID?</h2><ul><li>Unable to receive verification codes or notifications: Apple’s relay email may filter or block system messages.</li><li>Improve account security: Switching to your frequently used email ensures timely updates.</li><li>Easier password recovery: Receive verification codes smoothly when resetting your password.</li><li>Better trading experience: Avoid missing trading opportunities or events due to undelivered codes.</li></ul> <h2>📬 Alternative: Check Your Forwarding Settings</h2>Before requesting a manual email change, you can try checking whether the Apple relay email is correctly set up to forward messages to your primary inbox.✅ How to Check Forwarding Settings:1. Open the Settings app on your iPhone2. Tap your Apple ID profile at the top<img src="https://uploads.bydfi.in/events/cms/BYD.1749208500347.image.png" alt="BYD.1749208500347.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208500347.image.png" style="width: 50%;"/>3. Tap Sign in with Apple<img src="https://uploads.bydfi.in/events/cms/BYD.1749208539453.image.png" alt="BYD.1749208539453.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208539453.image.png" style="width: 50%;"/>4. Find BYDFi in the list ➡️ Tap Manage “Hide My Email”<img src="https://uploads.bydfi.in/events/cms/BYD.1749208577430.image.png" alt="BYD.1749208577430.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208577430.image.png" style="width: 50%;"/>5. Tap Forward To to see which email address is currently set to receive forwarded messages<img src="https://uploads.bydfi.in/events/cms/BYD.1749208644151.image.png" alt="BYD.1749208644151.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208644151.image.png" style="width: 50%;"/>If your forwarding is set up correctly, the system will send verification codes directly to the forwarded email address. <h2>🔧 How to Change Your Apple Relay Email</h2>Since Apple’s private relay email cannot be modified manually, please contact BYDFi customer support with the following information:<ol><li>Your UID (can be found in your account information)</li><li>The Apple relay email linked to your account (e.g., xxxx@privaterelay.appleid.com)</li><li>The new email address you wish to use (make sure it can receive emails properly)</li><li>A photo of you holding a valid ID, along with a handwritten note that reads: “Request to change BYDFi email + [Date of request]”</li><li>A screenshot from your Apple settings showing you signed in to BYDFi using your Apple ID with a relay email</li></ol> <h2>How to Get the Screenshot from Apple Settings</h2>Please follow the steps below and take a screenshot:1. Open the Settings app on your iPhone2. Tap your Apple ID profile at the top<img src="https://uploads.bydfi.in/events/cms/BYD.1749208500347.image.png" alt="BYD.1749208500347.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208500347.image.png" style="width: 50%;"/>3. Tap Sign in with Apple<img src="https://uploads.bydfi.in/events/cms/BYD.1749208539453.image.png" alt="BYD.1749208539453.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208539453.image.png" style="width: 50%;"/>4. Find the BYDFi entry and take a screenshot showing the xxxx@privaterelay.appleid.com email.<img src="https://uploads.bydfi.in/events/cms/BYD.1749208722305.image.png" alt="BYD.1749208722305.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749208722305.image.png" style="width: 50%;"/> <h2>⏱ Processing Time</h2>Once the support team receives all the required information, your request will be reviewed and processed within 3 business days. If any additional information is needed, our team will contact you directly. <h2>❗ FAQ</h2><h3>Q1: Why can’t I change the email myself?</h3>Apple’s relay email is not an actual email address owned by the user, so it cannot be verified by the system. Therefore, a manual review is necessary.<h3>Q2: Will changing my email affect my account or assets?</h3>No. This update only changes the email used for communication. It does not affect your assets, account information, or trading history. <h2>📮 Contact BYDFi Support</h2>To request an email change, please contact our support team via: • Email: Send all required information to <a href="mailto:cs@bydfi.com" target="_blank">cs@bydfi.com</a> By following the steps above, you can successfully update the email linked to your Apple-registered BYDFi account and ensure uninterrupted delivery of account notifications, campaign messages, and verification codes.

How to Change the Email Registered with Your Apple ID

How to Change Email Registered with Your Apple ID｜BYDFi Help Center

If you're not receiving important emails from BYDFi—such as login alerts, withdrawal confirmations, or promotional updates—they may be mistakenly marked as spam or junk. To ensure smooth communication, you can whitelist BYDFi’s email addresses in your email provider settings.Whitelisting ensures that all essential messages from BYDFi go directly to your inbox without being filtered out. <h2>✅ Email Addresses to Whitelist</h2>Be sure to add the following official BYDFi email addresses to your whitelist:<ul><li>market@info.bydfi.com</li><li>noreply@mail.bydfi.com</li><li>cs@bydfi.com</li></ul> <h2>How to Whitelist BYDFi Emails</h2><h3>📧 Gmail</h3>1. Log in to your Gmail account.2. Click the gear icon (⚙️) in the top right corner and select "See all settings."<img src="https://uploads.bydfi.in/events/cms/BYD.1749439528604.image.png" alt="BYD.1749439528604.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749439528604.image.png" style="width: 100%;"/>3. Go to the "Filters and Blocked Addresses" tab.<img src="https://uploads.bydfi.in/events/cms/BYD.1749439541102.image.png" alt="BYD.1749439541102.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749439541102.image.png" style="width: 100%;"/>4. Click "Create a new filter."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191393595.image.png" alt="BYD.1749191393595.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191393595.image.png" style="width: 100%;"/>5. In the From field, enter: market@info.bydfi.com OR noreply@mail.bydfi.com OR cs@bydfi.com<img src="https://uploads.bydfi.in/events/cms/BYD.1749191381369.image.png" alt="BYD.1749191381369.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191381369.image.png" style="width: 100%;"/>6. Click "Create filter."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191368932.image.png" alt="BYD.1749191368932.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191368932.image.png" style="width: 100%;"/>7. Check the box "Never send it to Spam", then click "Create filter" again.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191356951.image.png" alt="BYD.1749191356951.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191356951.image.png" style="width: 100%;"/> <h3>📧 Yahoo Mail</h3>1. Log in to your Yahoo Mail account.2. Click the Settings icon → "More settings."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191343563.image.png" alt="BYD.1749191343563.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191343563.image.png" style="width: 100%;"/>3. Navigate to the "Filters" tab and click "Add new filters."4. Set the filter name as "BYDFi Whitelist."5. Under the From field, choose "contains", and enter: bydfi.com6. Under "Then move the message to this folder," select Inbox.7. Click "Save."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191324897.image.png" alt="BYD.1749191324897.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191324897.image.png" style="width: 100%;"/> <h3>📧 Outlook / Hotmail / Office 365</h3>1. Log in to your Outlook account.2. Click the gear icon → "View all Outlook settings."3. Navigate to Mail → Junk email.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191304677.image.png" alt="BYD.1749191304677.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191304677.image.png" style="width: 100%;"/>4. Under Safe senders and domains, click Add.5. Add: info.bydfi.com mail.bydfi.com bydfi.com6. Click Save to apply the changes.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191291602.image.png" alt="BYD.1749191291602.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191291602.image.png" style="width: 100%;"/> <h3>📧 Apple Mail (iCloud)</h3>1. Log in to your iCloud Mail.2. Open any BYDFi email.3. Click the sender’s name and select "Add to Contacts."<img src="https://uploads.bydfi.in/events/cms/BYD.1749191272098.image.png" alt="BYD.1749191272098.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191272098.image.png" style="width: 100%;"/>4. Alternatively, go to Settings → Rules.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191250002.image.png" alt="BYD.1749191250002.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191250002.image.png" style="width: 100%;"/>5. Create a new rule to move any message from @bydfi.com or @mail.bydfi.com to your Inbox.<img src="https://uploads.bydfi.in/events/cms/BYD.1749191231474.image.png" alt="BYD.1749191231474.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1749191231474.image.png" style="width: 100%;"/> <h2>🛡️ Tips to Avoid Missing BYDFi Emails</h2><ul><li>Check your spam or junk folder periodically.</li><li>Add BYDFi emails to your contact list to increase deliverability.</li><li>If using a company or school email, ask your admin to whitelist bydfi.com domains.</li></ul> <h2>📝 In Conclusion</h2>Whitelisting BYDFi's official emails ensures that you receive critical updates without disruption. Follow the steps above for Gmail, Yahoo, Outlook, or iCloud to secure seamless communication.

How to Set Up a BYDFi Mail Whitelist

How to Set Up a BYDFi Mail Whitelist｜BYDFi Help Center

Looking to update your email or phone number on BYDFi? For your account security, certain conditions must be met before you can make changes. This guide walks you through the step-by-step process to change your registered email address or phone number via the web platform. <h2>⏳ Important Notice</h2>For security purposes, withdrawals will be disabled for 24 hours after updating your contact information. <h2>🔐 Requirements Before Updating Your Contact Information</h2>Before proceeding, please ensure the following:<h3>KYC Verification Is Completed </h3><ul><li>Navigate to Account & Security &gt; Overview &gt; Identity Verification to complete KYC if you haven't done so.</li></ul><h3>Email and Phone Number Are Already Bound </h3><ul><li>If your email or phone number hasn’t been added to your account yet, go to Security Center to bind them first.</li></ul>⚠️ Note: You must complete both KYC and contact binding to proceed with changing your email or phone number. <h2>🛠 How to Change Your Email or Phone Number</h2>Once all prerequisites are met, follow these steps:1. Log in to your BYDFi account and navigate to "Account and Security".<img src="https://uploads.bydfi.in/events/cms/BYD.1753865899640.image.png" alt="BYD.1753865899640.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1753865899640.image.png" style="width: 100%;"/>2. &nbsp;Under account, click "Security."<img src="https://uploads.bydfi.in/events/cms/BYD.1761113451192.image.png" alt="BYD.1761113451192.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761113451192.image.png" style="width: 100%;"/>3. Click change next to your current email or phone number.<img src="https://uploads.bydfi.in/events/cms/BYD.1761113488568.image.png" alt="BYD.1761113488568.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761113488568.image.png" style="width: 100%;"/>4. Click Change to proceed.<img src="https://uploads.bydfi.in/events/cms/BYD.1761113572126.image.png" alt="BYD.1761113572126.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761113572126.image.png" style="width: 100%;"/>5. Check the confirmation boxes to acknowledge the security reminders<img src="https://uploads.bydfi.in/events/cms/BYD.1761114073124.image.png" alt="BYD.1761114073124.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761114073124.image.png" style="width: 100%;"/>6. Follow the on-screen instructions to enter your security verification code.<img src="https://uploads.bydfi.in/events/cms/BYD.1761114101968.image.png" alt="BYD.1761114101968.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761114101968.image.png" style="width: 100%;"/>7. After successful verification, bind your new email or phone number to your account.<img src="https://uploads.bydfi.in/events/cms/BYD.1761114147091.image.png" alt="BYD.1761114147091.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761114147091.image.png" style="width: 100%;"/><h2>✅ Quick Tips for a Smooth Update</h2><ul><li>Make sure you can access your new email or phone number to complete verification.</li><li>Complete KYC in advance to avoid delays.</li><li>If you're unable to receive verification codes, use the reset option as shown above.</li></ul>

How to Change Your Email Address or Phone Number on BYDFi (PC)

Change Email or Phone on BYDFi (PC)｜BYDFi Help Center

Looking to update your email or phone number on BYDFi? For your account security, certain conditions must be met before you can make changes. This guide walks you through the step-by-step process to change your registered email address or phone number via the web platform. <h2 style="text-align: start;">⏳ Important Notice</h2>For security purposes, withdrawals will be disabled for 24 hours after updating your contact information. <h2 style="text-align: start;">🔐 Requirements Before Updating Your Contact Information</h2>Before proceeding, please ensure the following:<h3 style="text-align: start;">KYC Verification Is Completed</h3><ul><li style="text-align: start;">Navigate to Account &amp; Security &gt; Overview &gt; Identity Verification to complete KYC if you haven't done so.</li></ul><h3 style="text-align: start;">Email and Phone Number Are Already Bound</h3><ul><li style="text-align: start;">If your email or phone number hasn’t been added to your account yet, go to Security Center to bind them first.</li></ul>⚠️ Note: You must complete both KYC and contact binding to proceed with changing your email or phone number. <h2>🛠 How to Change Your Email or Phone Number</h2>Once all prerequisites are completed, follow these steps to update your email or phone number on BYDFi:1. Log in to your BYDFi account and tap More on the homepage.<img src="https://uploads.bydfi.in/events/cms/BYD.1761115663071.image.png" alt="BYD.1761115663071.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761115663071.image.png" style="width: 50%;"/>2. Go to Security.<img src="https://uploads.bydfi.in/events/cms/BYD.1761115696301.image.png" alt="BYD.1761115696301.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761115696301.image.png" style="width: 50%;"/>3. Tap email or phone number<img src="https://uploads.bydfi.in/events/cms/BYD.1761115719959.image.png" alt="BYD.1761115719959.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761115719959.image.png" style="width: 50%;"/>4. Tap the edit icon and check the confirmation boxes to acknowledge the security reminders<img src="https://uploads.bydfi.in/events/cms/BYD.1761115773399.image.png" alt="BYD.1761115773399.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761115773399.image.png" style="width: 50%;"/>5. Follow the on-screen instructions to complete security verification.<img src="https://uploads.bydfi.in/events/cms/BYD.1761115866023.image.png" alt="BYD.1761115866023.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761115866023.image.png" style="width: 50%;"/>6. Once verified, link your new email or phone number to your account.<img src="https://uploads.bydfi.in/events/cms/BYD.1761115886049.image.png" alt="BYD.1761115886049.image.png" data-href="https://uploads.bydfi.in/events/cms/BYD.1761115886049.image.png" style="width: 50%;"/> <h2 style="text-align: start;">✅ Quick Tips for a Smooth Update</h2><ul><li style="text-align: start;">Make sure you can access your new email or phone number to complete verification.</li><li style="text-align: start;">Complete KYC in advance to avoid delays.</li><li style="text-align: start;">If you're unable to receive verification codes, use the reset option as shown above.</li></ul>

How to Change Your Email Address or Phone Number on BYDFi (APP)

Change Email or Phone on BYDFi (APP)｜BYDFi Help Center

<img src="https://uploads.bydfi.in/events/cms1736162401041BSdBgYJJP5fI.png" alt="image.png" data-href="" style="width: 100%;"/>If you are unable to receive the verification code, BYDFi recommends that you try the following methods: 1. First of all, please make sure your mobile number and country code are entered correctly. 2. If the signal is not good, we suggest you move to a location with a good signal to get the verification code. You can also turn on and off the flight mode, and then turn on the network again. 3. Confirm whether the storage space of the mobile phone is sufficient. If the storage space is full, the verification code may not be received. BYDFi recommends that you regularly clear the content of the SMS. 4. Please make sure that the mobile number is not in arrears or disabled. 5. Restart your phone. If you are often unable to receive the SMS verification code due to problems with the telecom service provider, you can also choose to <a href="https://www.bydfi.com/en/account/dashboard?type=security-setting" target="">use your email for verification</a>.

What Should I Do If I Can't Receive the SMS Verification Code?

SMS Code Not Received? What to Do｜BYDFi Help Center